RETURN & REFUND POLICY

Exchange Policy

Important Note: All sales are final once the order is confirmed. Since customers verify all details (size, design, quantity, etc.) during checkout, we do not accept returns or exchanges due to customer selection errors.

However, you may cancel your order within 6 hours of placement to make any necessary changes. For assistance with placing your order, please contact our customer service team.

30-Day Return Guarantee

We offer a 30-day return window from the date you receive your item. To qualify for a return:

  • The item must be in its original condition
  • Unworn or unused
  • Original tags attached
  • Original packaging intact
  • Receipt or proof of purchase available

Restocking Fee: None
Return Shipping Costs: For defective or incorrectly sent products, Mofeetee covers the return shipping cost.

Return Eligibility

Returns are evaluated case-by-case and only accepted under these conditions:

  • Damaged goods received
  • Visible print defects
  • Wrong size delivered
  • Wrong color delivered
  • Wrong design delivered
  • Wrong style delivered (e.g., receiving a long-sleeve shirt instead of a t-shirt)

Return Process

  1. Submit your return request within 30 days of receipt
  2. Email [email protected] with:
    • Subject line: “Request exchange or refund”
    • Order ID
    • Description of the issue
  3. Ship the item to our processing warehouse: 30 N Gould St Ste R Sheridan , Wy 82801

Note: Returns submitted after 30 days or without prior authorization will be considered forfeit. We typically process return requests within 24 hours.

Refund Policy

Refund eligibility follows the same criteria as our return policy. Upon approval, your refund will be processed to your original payment method:

  • Credit card refunds: 5-10 business days to appear
  • All refund requests are processed within 24 hours

For refund status inquiries, please contact us at [email protected].

To request a refund within 24 hours of order placement:

  1. Email [email protected]
  2. Subject line: “Request exchange or refund”
  3. Include your order ID and issue description

For any questions about our policies or to check your refund status, please don’t hesitate to contact our customer service team.